Privacy Policy
This policy explains what personal data Steadvane Reserve collects, why we use it, how long we keep it and what rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Who we are
Steadvane Reserve is the controller of the personal data described in this policy. You can contact us at [email protected] with any questions about how we handle your information.
2. Information we collect
Depending on how you interact with us, we may collect:
- Identity and contact data, such as your name, email address and telephone number;
- Account data, such as login details, preferences and risk settings you choose;
- Verification data, where required by law, such as identity documents and proof of address, processed through approved third-party providers;
- Usage data, such as pages viewed, device type, browser, approximate location and timestamps;
- Communications, such as messages you send to our support team.
We do not ask you to disclose special category data unless it is strictly necessary for a specific purpose and we have a lawful basis to process it.
3. How we use your information
We use personal data to provide and secure the Services, manage your account, respond to enquiries, meet our legal and regulatory obligations (including anti-money laundering checks), improve the platform and, where you have agreed, send marketing communications. Our model training uses aggregated or pseudonymised data where practicable.
4. Lawful bases
We rely on one or more of the following lawful bases: performance of a contract with you; compliance with legal obligations; our legitimate interests in running and protecting a secure service, provided those interests are not overridden by your rights; and your consent, where we ask for it. You may withdraw consent at any time without affecting prior processing.
5. Cookies
We use cookies and similar technologies to operate the website, remember preferences and understand how the site is used. Please see our Cookie Policy for details. Where a cookie is not strictly necessary, we will ask for your consent before setting it.
6. Sharing your information
We do not sell personal data. We may share it with trusted service providers who process data on our behalf, such as hosting, analytics, customer support and identity verification providers, under written contracts requiring appropriate safeguards. We may also disclose information where required by law, by a regulator or court, or to protect the rights and safety of users.
7. International transfers
Some of our providers may be located outside the United Kingdom. Where we transfer personal data internationally, we use mechanisms recognised under UK law, such as the International Data Transfer Agreement or the UK Addendum, and assess the protection available in the destination country.
8. Retention
We keep personal data only for as long as necessary for the purposes described above. Account records are generally retained for the duration of the relationship and for a further period required by financial crime and tax legislation. Marketing preferences are kept until you opt out. We securely delete or anonymise data when it is no longer needed.
9. Security
We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, logging and staff training. No system is completely secure, so please use a strong, unique password and tell us promptly if you believe your account has been compromised.
10. Your rights
Subject to certain exemptions, you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected or incomplete data completed;
- request erasure in certain circumstances;
- restrict or object to processing, including direct marketing;
- request portability of data you provided to us;
- withdraw consent where processing relies on it.
We will respond to valid requests within one month, as required by law.
11. Automated decision-making
Meie analüütilised mudelid koostavad signaale ja aruandeid. Need ei tee otsuseid, mis avaldavad teile õiguslikke või samaväärselt olulisi mõjusid ilma inimese osaluseta, välja arvatud juhul, kui olete selleks selgesõnaliselt nõusoleku andnud või kui seadus seda lubab. Võite paluda meil üle vaadata iga automatiseeritud väljundi, mis mõjutab teie kontot.
12. Kaebused
Kui teil on mure, palun võtke meiega esmalt ühendust, et saaksime selle lahendada. Teil on samuti õigus esitada kaebus Ühendkuningriigi andmekaitse järelevalveasutusele Information Commissioner's Office'ile (ico.org.uk).
13. Muudatused käesolevas poliitikas
Võime seda privaatsuspoliitikat aeg-ajalt uuendada. Uusim versioon avaldatakse alati sellel lehel koos uuendatud kuupäevaga „Viimati uuendatud”. Kui muudatused on olulised, teavitame teid mõistlikul viisil.